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Our commitment to inclusion and accessibility

Our mission

Our mission is simple. To ensure that digital experiences are accessible and available to all. Including everyone in research is the only way to ensure we create online experiences that are accessible to all, regardless of ability, circumstance, or access.

We believe organisations have a responsibility to the people they serve and a duty to ensure the products and services they produce are fit for purpose. That’s why we are committed to including everyone in our Research Helper panel. To include as many voices, opinions, and experiences in the research we do to ensure products and services are inclusive and accessible to everyone.

A man with a visual impairment carries out some user testing on his mobile
The web is for everyone, and collectively we hold the power to change it."

Tim Berners-Lee, the creator of the internet

Accessibility and inclusivity are essential

An older lady using her laptop and thinking

Over the last few years there has been a pivot to digital, with more and more services that were traditionally carried out in person being moved online - such as doctor’s appointments, or banking. In line with this, more people are becoming comfortable and familiar with accessing online services. To support this reliance on online services, we have a responsibility to create experiences that work for all users – regardless of their digital skills or needs.

That’s why we are building a truly inclusive community of Research Helpers – people who want to help us ensure the web works for everyone!

Want to help us make digital products and services more accessible and inclusive? Become a Research Helper and get paid for making the world a better place.

What our Research Helpers say...

A straightforward process giving your opinion about a product or service, then receiving a cash payment at the end – result!

AngelaResearch Helper

The staff were very friendly and welcoming. I felt at ease and the session went very smoothly. I enjoyed it and felt my feedback was valued. And I got paid for it! Would definitely come back and would recommend it to friends.

SteveResearch Helper

The selection process was easy, no hassle, and during my session I felt very relaxed. The researcher was very friendly and everything was explained clearly to me.

IanResearch Helper

The research I took part was really well organised and I felt as though my input was genuinely appreciated. I’d love to help them again.

SimonResearch Helper

The location was ideal for either public transport or using own vehicle. During my session I was made to feel at ease and everything was explained in great detail.

CarolineResearch Helper

Really great session, very professional and quick payers!

NickResearch Helper

Want to take part in paid research? Become a Research Helper today!