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Frequently Asked Questions (FAQs)


Got a question that isn't listed below? Drop us a line and a member of our team should be able to help.

Research Helper are a research agency based in Leeds and are part of CDS, an agency that enables strategic change in organisations and businesses to create and build better services to meet the evolving needs of customers, employees and citizens. We provide research support services to organisations across the UK – from big-name brands to public sector bodies, including government departments and the NHS.

Our job is to find people to share their thoughts and experiences for research projects.

We do lots of different types of research, from telephone interviews to in-person research, focus groups and more. There are lots of ways for you to get involved with research and have your say!

Find out more about the research we do.

Sign up to become a Research Helper and we’ll send you information about paid research projects. You can also apply to take part in a current research project.

Read more about taking part in research.

It depends on the project, the type of research we’re doing and what we need to find out. Usually, a research session will last anywhere between 15 minutes to an hour. We’ll always let you know before you take part in any research how long the session will be.

Sessions usually take place between 9:30am and 5:00pm, Monday to Friday. But we can be flexible to run sessions in the evenings or at weekends if required. The team will help find the best slot available to you when booking you into a research session.

Our research sessions are very relaxed and informal. If it is face-to-face, it will just be you and a researcher in the room. If you're taking part in a focus group, you'll be greeted by our friendly team at our research facility in Leeds.

You can also take part in research from the comfort of your own home. Remote sessions take place over the telephone or online via your computer or smartphone.

Find out more about taking part in research.

The amount we pay for research depends on the project and the type of research we’re running. Our projects pay an average of £40 for an hour of your time.

No. We conduct lots of different types of research and offer lots of ways to get involved in research. But some research does need to take place in person. In that case you would need to come into our dedicated research facility in Leeds city centre.

There is free visitor parking at our research facility in Leeds city centre. There is also plenty of cheap on-street parking nearby. Please ask us about parking options when we’re booking you in for a session.

If your research is taking place at a different location, we'll do our best to make sure there is parking available.

Unfortunately, we don’t have any childcare facilities. You will need to arrange your own childcare when you attend your session.

Absolutely. In fact, we need a broad mix of people to be part of our Research Helper community. We think it’s important to include everyone in research. Especially people who may not have great digital skills or access to gadgets. This helps us ensure that websites, products, and digital services work for everyone.

Find out more about our commitment to inclusion and accessibility.

Definitely. In fact, we are building a truly inclusive community of Research Helpers – people who want to help us ensure things work for everyone! We are experts in accessibility and assistive technology testing and have lots of experience in running research with people with disabilities and additional needs.

We work with a variety of businesses, so we’re looking for people from all walks of life, experiences, age groups, and abilities to take part in research. We select participants based on their suitability and availability for a project.

Find out more about our commitment to inclusion and accessibility.

We often get hundreds of applicants for a project where we only need a small number of people to take part. This means that, unfortunately, not everyone who applies will be picked for the research project. We’ll always try and let you know as soon as we can whether you’ve been selected to take part.

Every research project we do has a specific profile of people we need to find, so the more we know about you, the better chance you have of being selected. Make sure your profile is up to date and correct and we’ll send you information about upcoming research projects we think you could be right for. We’ll also periodically contact you and ask new questions that will help us to find the research projects that are right for you.

You should receive a confirmation email within a few hours of registering as a Research Helper. If you haven’t received a confirmation email from us, please check in your spam or junk folder. If you haven't received anything, or are having problems, please contact us and a member of the team will investigate.

We understand that circumstances can change. If you can’t attend a research session you have signed up for, please contact us as soon as possible.

If you no longer wish to be a Research Helper, you can unsubscribe here.

Please contact us to amend your information at any time. Every two years, we will contact you to ask if you wish to remain a part of our Research Helper community. If we don’t hear back from you, we’ll delete your profile and remove you from our database.

Our Research Helpers always tell us how respectful and trustworthy we are. We promise to keep all your information safe. Read what our Research Helpers say.

Your information is protected by General Data Protection Regulation (GDPR). All the information you give us is treated confidentially and we will never pass your information to any third parties.

We appreciate that situations and circumstances change. If you want to be removed from our database, please unsubscribe or contact us and we will make sure you are removed.

We understand that occasionally you may have a query or a concern which you would like to raise. You can contact us by email or telephone 0113 350 1767.

If you would like further information, please read our privacy policy and terms and conditions.

What our Research Helpers say...

I have never done anything like this before, but enjoyed the experience. The researcher was very welcoming and put me at ease. If I didn’t understand something the researcher would advise me, and I could stop anytime for a break.

PaulResearch Helper

The research I took part was really well organised and I felt as though my input was genuinely appreciated. I’d love to help them again.

SimonResearch Helper

The people were lovely and friendly and the session was really relaxed. Would definitely come back and recommend to friends too.

LyndseyResearch Helper

I’d definitely recommend Research Helper. They are very easy to work with and make good, clear contact, with what’s expected.

KellyResearch Helper

The staff were very friendly and welcoming. I felt at ease and the session went very smoothly. I enjoyed it and felt my feedback was valued. And I got paid for it! Would definitely come back and would recommend it to friends.

SteveResearch Helper

The selection process was easy, no hassle, and during my session I felt very relaxed. The researcher was very friendly and everything was explained clearly to me.

IanResearch Helper

Want to take part in paid research? Become a Research Helper today!